Legal
Terms of service
The plain terms a repair is carried out under. Nothing here replaces a written estimate you have signed.
01
Booking a visit
A booking is made by telephone on +1 (904) 775-7957 and confirmed by us for a stated window. We work Ponte Vedra Beach and St. Johns County, roughly 40 miles out. We do not offer overnight or holiday call-outs, and we do not describe any visit as an emergency service.
Someone aged eighteen or over must be present for the whole visit, and the appliance must be reachable. If a built-in has to be pulled forward, the surrounding area needs to be clear before we arrive.
02
Diagnostic and estimate
$129 flat diagnostic fee, credited toward the repair when you approve the work.
You get a written estimate before any part is ordered or any labour begins.
The diagnostic fee is payable whether or not you go ahead with the repair, because it pays for the diagnosis rather than for the outcome. If you do go ahead, it is deducted in full from the invoice.
An estimate is valid for thirty days. Part prices and lead times are set by the supplier, not by us, and can change inside that period. If the price changes we tell you before ordering, not after.
03
The work itself
We repair Viking appliances only. We do not carry out gas line work, duct construction or electrical work behind the wall; those are separate licensed trades and we will tell you when one is needed.
Some appliances reach a point where a part is no longer available. Where that happens we say so, and there is nothing further to pay beyond the diagnostic fee.
Where an appliance is already damaged, corroded or previously repaired by someone else, we will point that out before starting and note it on the estimate.
04
Payment and cancellation
Payment is due on completion of the visit. Special-order parts may require payment in advance, and where they do it is stated on the estimate before you approve it.
Cancel or move an appointment by telephone. We ask for as much notice as you can give so the window can go to someone else. If nobody is at the property when we arrive for a confirmed window, the diagnostic fee is chargeable.
05
Warranty and liability
90 days on our labour, 365 days on the parts we supply. Genuine OEM parts.
The full terms, including what is excluded, are set out on the warranty page. Our liability is limited to putting right the repair we carried out. It does not extend to loss of food, loss of use, or other consequential loss. Nothing in these terms limits any right you have under Florida law that cannot be limited.
06
Trademarks and affiliation
Harbour Row Service is an independent appliance repair company. We are not affiliated with, authorized by, or endorsed by Viking or its parent company. All brand names and model numbers are the property of their respective owners and are used only to identify the appliances we service.
Viking is a trademark of its owner. We use the name only to say which appliances we repair, in plain text, with no manufacturer logo, typeface or colour scheme anywhere on this site.
07
Changes and contact
These terms may be updated. The version that applies to your repair is the one in force on the date of your written estimate.
Questions about them go to +1 (904) 775-7957. See also privacy and the FAQ.