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Independent Viking service · Ponte Vedra Beach, FL

Mon–Fri 8–6 · Sat 9–4 +1 (904) 775-7957

Harbour Row Service Harbour Row Service — home

Owner feedback

What owners said after the visit

Rated 4.2 out of 5 from 50 customer reviews. All 50 are printed below, in full, including the ones that are less than glowing.

An open stainless refrigerator with a technician reaching to the evaporator housing at the top of the cabinet
Every entry below followed a visit that ended with the appliance back in service.

How to read these

Each entry is one visit: what failed, what the technician measured, what was changed and how the call ended. They are printed with a first name and a last initial, in the order they were given, and nothing has been trimmed to make a repair sound tidier than it was. The visit that needed a second trip is here. So is the part that arrived damaged, and the morning that moved at short notice.

The figure at the top of the block is the mean of exactly the entries printed below it. There is no wider pool held back somewhere, and no separate number. Add the stars up and you will land on the same average. A wall of nothing but top marks would tell you less than the mix does, and a bench that has never had a part turn up wrong is a bench nobody has ever used.

What is deliberately not in them

No entry quotes a figure. What a visit costs belongs on the pricing page, where it can be checked against the invoice, and what happens afterwards belongs on the warranty page. If a verdict below describes the fault on your own appliance, the page for that service explains how it gets diagnosed, and the service area pages cover the conditions in St. Johns County that produce most of them.

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Owner feedback

Every verdict we publish

4.2 out of 5 from 50 customer reviews. Each one below is a single visit, written by the person who paid for it.

  • The wine cabinet had climbed into the mid sixties and simply stayed there. A compressor start relay had failed. He carried the part, fitted it, and waited long enough to watch the cabinet pull back to setpoint.

    Alistair E.2026-08-15

  • The hood blower had become louder than the range under it. Its wheel was out of balance with grease built up along one side. He removed the wheel, cleaned it thoroughly and rebalanced it on the shaft.

    Henrietta L.2026-08-12

  • The fresh food compartment drifted into the fifties overnight while the freezer stayed hard frozen. He found the evaporator fan seized with lint and salt film, replaced it, and cleared the drain trough below.

    Priscilla G.2026-08-09

  • Two of the grill burners would not light and the third burned unevenly. Salt had eaten the electrodes away. He fitted new ones, reamed the burner ports with the right tool, and set the gas pressure again.

    Lysander G.2026-08-06

  • The upper wall oven threw a fault code and locked itself shut. Its board had taken a hit during a summer storm. He tested the incoming supply first so we would not simply cook a second board, then fitted it.

    Ingrid V.2026-08-04

  • Standing water in the bottom after every cycle. He pulled the sump and lifted out a shard of glass wedged in the impeller housing, then checked that the drain hose loop still rose high enough at the sink.

    Solomon Y.2026-08-01

  • Condensation was beading inside the glass and running down onto the lowest shelf. He replaced a door seal that had hardened at one corner and adjusted the catch so the door now pulls itself properly shut.

    Thomasina J.2026-07-31

  • The left front burner lit but dropped to nothing the moment the knob went past medium. He found the orifice partly blocked and the simmer setting out of adjustment, cleaned both and reset the low flame.

    Marguerite D.2026-07-28

  • Only the lowest fan speed worked. The speed control board had two burnt contacts on it. He replaced the board and checked the wiring at the blower housing, which had gone brittle from the heat below it.

    Marcellus D.2026-07-25

  • The ice maker filled but never released a cube. He warmed the mould, watched a harvest cycle fail, changed the module, then levelled the cabinet, which was tipped just enough forward to hold water back.

    Nathaniel F.2026-07-23

  • The lower oven door sagged enough to leave a gap you could see light through. Both hinges were worn at the pivot. He replaced the pair rather than just the bad one, which keeps the door hanging square.

    Terrance W.2026-07-19

  • The rotisserie motor hummed but the spit never turned. Its gearbox was full of corroded grease. He replaced the motor and then treated the mounting hardware so the next one survives longer out on the deck.

    Bernadette S.2026-07-17

  • The top rack came out dry but still dirty. The upper spray arm feed had a hairline split, so the pressure went nowhere. He replaced tube and arm, then ran a cycle with us watching to confirm the spray.

    Antonia X.2026-07-15

  • Bottles on the upper rack were noticeably warmer than the ones below them. The internal fan had stopped turning. He replaced it, cleaned the vents out, and checked the shelf spacing was not blocking airflow.

    Emmanuel Q.2026-07-13

  • The oven in our range read three fifty on the dial but a probe put it nearer three ten. He recalibrated against his own thermometer, then baked a tray of scones to prove the drift was actually gone.

    Callum R.2026-07-11

  • Wind off the ocean kept pushing air back down the duct. He fitted a proper backdraft damper up at the roof cap and sealed the joint below it. The kitchen no longer smells of the last meal all evening.

    Isolde F.2026-07-09

  • A sheet of ice kept re-forming under the crisper drawers. The defrost drain had plugged with sludge. He flushed it out, fitted the small heater clip that keeps it open, and said to expect no repeat of it.

    Delphine Q.2026-07-06

  • The convection fan had begun grinding during preheat. He found the rear bearing dry and the blade slightly warped, replaced the motor assembly, and vacuumed years of crumbs out of the cavity while open.

    Corinne A.2026-07-02

  • The lid thermometer read far lower than the grate really was, so everything came off burnt. He verified with his own probe, replaced the gauge, and pointed out a warped heat plate making the difference worse.

    Fitzgerald A.2026-06-30

  • The door latch had stopped catching, so no cycle would start. He adjusted the strike, then found the latch switch itself intermittent and changed it. He also tightened a toe panel that had been rattling.

    Leopold M.2026-06-27

  • Griddle section stayed lukewarm across one half. It turned out to be a cracked igniter module feeding that zone rather than the burner itself. The part came on a second trip and the plate heats evenly now.

    Sylvia B.2026-06-24

  • The hood lights flickered and then quit altogether. Rather than sell me a new light bar he traced it to a corroded connector inside the canopy, cut back to clean wire and remade the joint properly.

    Augustine P.2026-06-21

  • The fault was found quickly, a failed defrost thermostat, and the fridge holds temperature again. Three stars because the first appointment slid a day at short notice and we unpacked into ice chests twice.

    Osvaldo J.2026-06-18

  • A self clean cycle had left the oven completely dead. The thermal cutout behind the cavity had opened, which he said is common after a long clean. He reset it, checked the vent path was clear, and it came back.

    Bartholomew S.2026-06-15

  • Flare ups every single time we cooked anything with fat in it. He cleared a drip tray that had never been properly emptied, straightened the flame tamers, and walked me through the upkeep this grill needs.

    Serafina O.2026-06-12

  • Every knob on the cooktop had gone stiff enough that my wife could no longer turn them. He pulled all six valves, cleaned out grease that had hardened inside and regreased with proper high heat compound.

    Desmond K.2026-06-09

  • The cooling is right now, and the call on a failed fan motor was correct. The three stars are for a scratch left along the cabinet frame during the swap, which was acknowledged but never actually put right.

    Marisol U.2026-06-08

  • The leak is fixed and the leak was real, a split door seal at the lower corner. Three stars because the first visit ended with the wrong seal ordered and I kept towels on the floor for another whole week.

    Georgina W.2026-06-05

  • The baffle filters had warped so they no longer sat flush, and grease was getting past them. He measured for correct replacements, fitted them, and explained how often they need a run through the dishwasher.

    Valentina K.2026-06-03

  • The unit ran without pause and the floor in front of it felt warm underfoot. Condenser coils were packed solid with dust and dog hair. He cleaned them, measured the fan draw, and it cycles off properly now.

    Wilhelmina E.2026-06-01

  • The repair itself has held up fine, a dead spark module on the rear burner. What frustrated me was the wait: the module was not on the van and it took over a week to land, with two chasing calls from me.

    Rowena T.2026-05-30

  • The display was reading five degrees off what the bottles actually measured. He found the sensor had drifted, replaced it, and set the offset so the panel agrees with a thermometer left inside overnight.

    Ferdinand I.2026-05-28

  • The broil element glowed at one end only. He measured resistance across it, showed me the reading beside what it should have been, and swapped the element. He cleaned the corroded terminals as well.

    Ophelia N.2026-05-25

  • The side burner would not hold a flame in any wind at all. Its valve was worn and the wind guard was short a screw. Both were sorted, and he inspected the hose and regulator for cracking while he was there.

    Barnaby C.2026-05-22

  • The machine had begun tripping the breaker partway through a wash. He isolated the heating element and showed me where it had shorted against the tub. Element replaced, insulation checked, no trips since.

    Cornelius B.2026-05-19

  • The range door would not close flush and heat was rolling out of the top corner. He shimmed the hinge and fitted a new door seal that had been crushed flat. The kitchen stopped baking when the oven runs.

    Anders L.2026-05-16

  • The door alarm sounded even with the door plainly shut. The gasket had gone hard on the hinge side and was missing the last inch of seal. New gasket, warmed with a heat gun so it seated flat before he left.

    Ramona I.2026-05-13

  • The hood works and the noise has gone. What lost a star was communication: I rang twice to learn whether the blower motor had shipped, and nobody came back to me the first time I asked about it.

    Percival N.2026-05-11

  • The diagnosis was right and the oven works, but he had to return twice because the first replacement arrived damaged inside the box. Nobody hid that from me, though it stretched a simple job over ten days.

    Yusuf H.2026-05-07

  • The ignition clicked continuously even with every knob off. He found moisture tracking inside the switch block after the last storm, dried and sealed it, and refitted the cover so rain runs off instead of in.

    Winifred H.2026-05-04

  • The unit had begun buzzing loudly through the night. It was the compressor mounts, gone hard and no longer isolating anything at all. He fitted new grommets and the noise dropped below what we hear upstairs.

    Georgiana Z.2026-05-01

  • The detergent cup would not open. The wax motor had failed and the spring was gummed with old rinse aid. He replaced the whole dispenser assembly and wiped the door liner down before closing it up.

    Josephine R.2026-04-30

  • Burner caps had corroded in the salt air and were sitting crooked, so two of them kept lifting off. He fitted fresh caps, reamed the ports underneath and showed me how to dry them properly after washing.

    Beatriz M.2026-04-27

  • The water dispenser had slowed to a trickle. He ruled out the filter first, then found the inlet valve clogged with scale off our hard water. He replaced it and flushed the line through before refitting.

    Everett U.2026-04-24

  • The downdraft unit would rise partway and then stall. He cleaned the track, replaced a lift motor gear with stripped teeth, and adjusted the limit so it seats fully closed again when it is switched off.

    Rosalind V.2026-04-21

  • The touch panel had turned unreliable, sometimes wanting three presses for one command. A ribbon connector behind it had corroded along one edge. He cleaned and reseated it and it responds first time now.

    Lorraine C.2026-04-18

  • Loud grinding whenever it drained. A cherry pit had got past the filter into the drain pump. He removed it, tested the pump under load, and pointed out that the filter basket was cracked and letting debris by.

    Reginald T.2026-04-11

  • The oven kept cutting out mid roast. He traced it to a thermal fuse tripping early because the cooling fan had slowed down. Fan and fuse both changed, and it has carried three Sunday dinners since then.

    Grover P.2026-04-08

  • The freezer drawer had frozen shut along its rails. He melted it free without forcing anything, found the drawer seal misaligned from an earlier repair by somebody else, and reset it so it closes square.

    Clementine Z.2026-04-03

  • The oven light stayed on with the door shut and the cavity was slowly warming itself. A door switch had failed closed. Small part, short visit, and he checked the second oven for the same fault before leaving.

    Franklin O.2026-03-29