Legal
Privacy
Short, because there is not much to say.
This website
What the site collects
Very little. These pages are static files. There is no advertising pixel, no embedded map and no third-party font request. Your browser talks to this site and to nothing else while it is open.
Calls and bookings: when you tap a phone, text, email or booking link on this site, our own analytics stores the IP address of that visit together with the action, so we can see roughly where requests come from. We keep it for 90 days, use it for nothing else, and never sell or share it.
Visit recordings: this site also uses PostHog, a service of PostHog Inc. in the United States, to see how visitors use it. Its script is served from this domain, and what it records is passed on from here to PostHog. It records the pages you view, where you click and how far you scroll, your device and browser type, page-speed measurements, and a replay of the visit in which anything typed into a field is hidden. It sets no cookies; its session data stays in the storage of your open browser tab and is cleared when the tab closes. PostHog receives your IP address, keeps it with this data and uses it to estimate your approximate location. If your browser sends Do Not Track or Global Privacy Control, nothing is recorded. We use it only to improve this site and never sell it; PostHog keeps recordings for 30 days and other usage data for up to one year.
When you call
What we keep
Your name, the address of the appliance, a contact number, the model number and notes on the fault. We keep it so we can service the appliance again without asking you the same questions twice. We do not sell it and we do not pass it to anyone except a parts supplier when an order requires it.
Ask us to delete your record at any time on +1 (904) 775-7957.