About
An independent shop, one product line
Harbour Row Service has repaired Viking appliances on this stretch of coast since 2016.
Position
What we are, plainly
Harbour Row Service is an independent appliance repair company. We are not affiliated with, authorized by, or endorsed by Viking or its parent company. All brand names and model numbers are the property of their respective owners and are used only to identify the appliances we service.
We say that first because it matters. Independent means nobody hands us a parts allocation or a service bulletin. It also means nobody tells us how long a job should take, so we can spend the time a fault actually needs.
We repair Viking appliances and no other brand. That is a deliberate limit. One product line is small enough to know properly.
Credentials
What we hold
Sealed-system work on refrigeration is done under EPA Section 608 certification, which is a federal refrigerant-handling credential — not a manufacturer credential.
Local conditions
Why the coast is different
Tap water in 32082 is published by JEA at 346 ppm (20 grains per gallon). Scale at that concentration is not a nuisance, it is the reason ice maker fill valves stick, dishwasher spray arms block and steam-producing appliances lose their calibration.
Salt air off the Atlantic reaches every kitchen in 32082. It pits range grates, corrodes hood blower housings, hazes stainless panels and attacks outdoor grill hardware.
Questions
Asked often
- Are you affiliated with Viking?
- No. Harbour Row Service is an independent appliance repair company. We are not affiliated with, authorized by, or endorsed by Viking or its parent company. We repair Viking appliances and we say so plainly, which is not the same thing as being appointed by the manufacturer.
- How far do you travel?
- We work Ponte Vedra Beach and the rest of St. Johns County, roughly forty miles out. Travel inside that radius is included in the diagnostic fee. If you are outside it, ask, and we will give you a straight answer about whether we can help rather than a maybe.
- Do you offer emergency or overnight call-outs?
- No. We work scheduled appointments Monday to Friday, 8am to 6pm, and Saturday 9am to 4pm. Booking a defined window means the technician arrives with the right parts on the van instead of arriving fast and empty-handed.
- Where do I find the model number?
- On the rating plate. On a range it is usually under the cooktop lip or behind the kick panel; on a built-in refrigerator it is normally on an interior wall near the top; on a dishwasher it is commonly on the edge of the door. A photograph of the plate is more useful to us than a typed number.
Book a diagnostic visit
$129 flat diagnostic fee, credited toward the repair when you approve the work.
90 days on our labour, 365 days on the parts we supply. Genuine OEM parts.